FAQs

We have put together a list of answers to our most frequently asked questions. If you cannot find the answer you are looking for please do not hesitate to get in touch so we can help you.

Building Regulations & Categories

What is a Category A staircase? A Category A small private spiral stair is intended for use by a limited number of people who are generally familiar with the staircase. For example, an internal stair in a dwelling serving one room not being a living room or a kitchen, an external access stair to an office not used by the public, or spiral fire escape stairs for a small number of people.

What is a Category B staircase? A Category B private stair can do everything a Category A stair can, and can also provide the main access to the upper floor of a private dwelling. (More detail available on their Building Regulations page.)

Measurements & Sizing

How do I measure for my staircase? Use a tape measure or laser measure to measure the vertical distance between finished floor levels. This is the distance from the finished lower floor (e.g. paved patio) to the finished upper floor (decking/landing).

Weight & Structure

How much does a staircase kit weigh? This will depend on the size of stair ordered, but most kits weigh between 300 and 400kg, with a maximum weight of 400kg. You should consult your own structural engineer to ensure your foundation is adequate.

Materials

What material are the kits made from? Kits are fabricated in steel with a non-slip pattern to the treads.

Fixings

Are fixings included? Fixings to secure the landing and the base of the stair are not supplied, as they vary depending on what you are fixing the stairs on and to – for example; concrete, plaster board, timber, etc.

All fixings to assemble the stair are supplied with instructions.

Landing size

We provide a square landing in the same finish as the rest of the stair kit you choose.

Cat A 1500mm radius landing is approximately 950mm x 820mm

Cat B 1900mm radius landing is approximately 1150mm x 1020mm

Delivery

Can you arrange delivery to site? Yes, delivery to site can be arranged. Please see section 4 in the Sales Terms. Collection from our factory in Cornwall is also an option. Please get in touch before ordering to discuss.

What is the delivery charge? The standard delivery charge to the UK mainland is £150 + VAT. Please contact QStairs directly for a price for delivery outside the UK mainland or any other special requirements.

How long does delivery take? For Galvanised Steel kits, dispatch time is 3-4 weeks from the date of order and payment. For Powder-Coated kits, dispatch time is 4-6 weeks from fate of order and payment.

Transit time is the next working day from dispatch. Delivery is weekdays between 9am and 5pm.

How will the staircase be delivered? The kit will be delivered on a pallet using a pallet truck with a tail lift. Please see the delivery terms on the full terms & conditions. Please note these terms must be agreed to upon placing your order.

Returns & Cancellations

Can I return my kit if I ordered the wrong size? As kits are made to order to your specification, they are non-refundable. However, if you ordered the wrong size, you should get in touch as they may be able to help rectify the issue. See Section 6 of their Sales Policy for cancellation under Distance Selling and refunds for faulty goods.

Installation

Do I need special equipment to install? Yes. For working at height, an access tower is recommended, and a genie lift for installing the landing. A risk assessment is always recommended before starting installation.

How long does installation take? This depends on the experience of the installers, but an estimate of one to two days is given. A minimum of two people are required.

Is installation included? No - stair kits are offered as a supply-only product for self-installation. We can offer an installation service at an additional cost – please get in touch to discuss.